- In sales, commerce, and economics, a
customer (sometimes
known as a client, buyer, or purchaser) is the
recipient of a good, service,
product or an idea...
-
Customer relationship management (CRM) is a
process in
which a
business or
other organization administers its
interactions with
customers,
typically using...
-
Customer service is the
provision of
service to
customers before, during, and
after a purchase. The
perception of
success of such
interactions is dependent...
-
companies and
departments from
their customer base. To some extent, data
collection from
customers intrudes into
customer privacy, the
exact limits to the...
- way to
allow customers to
interact with each other.
Traditional markets require business to
customer relationships, in
which a
customer goes to the business...
- meet or surp****
customer expectation.
Customer satisfaction is
defined as "the
number of
customers, or
percentage of
total customers,
whose reported experience...
-
Customer experience (CX) is a
totality of cognitive, affective, sensory, and
behavioral consumer responses during all
stages of the
consumption process...
-
Customer retention refers to the
ability of a
company or
product to
retain its
customers over some
specified period. High
customer retention means customers...
-
Voice of the
customer (VOC) is a term used in
business and
information technology (for
example through ITIL) to
describe the in-depth
process of capturing...
-
companies engage customers,
build strong customer relationships, and
create customer value in
order to
capture value from
customers in return". A related...
