- In sales, commerce, and economics, a
customer (sometimes
known as a client, buyer, or purchaser) is the
recipient of a good, service,
product or an idea...
-
Customer to
customer (C2C or
consumer to consumer)
markets provide a way to
allow customers to
interact with each other.
Traditional markets require business...
-
Customer relationship management (CRM) is a
process in
which a
business or
other organization administers its
interactions with
customers,
typically using...
-
Customer Support is a
range of
services to ****ist
customers in
making cost
effective and
correct use of a product. It
includes ****istance in planning...
-
Customer service is the ****istance and
advice provided by a
company to
those people who buy or use its
products or services. Each
industry requires different...
-
Customer experience (CX) is a
totality of cognitive, affective, sensory, and
behavioral consumer responses during all
stages of the
consumption process...
- meet or surp****
customer expectation.
Customer satisfaction is
defined as "the
number of
customers, or
percentage of
total customers,
whose reported experience...
- In marketing, the
voice of the
customer (VOC)
summarizes customers' expectations,
preferences and aversions. A
widely used form of VOC
market research...
-
Customer engagement is an
interaction between an
external consumer/
customer (either B2C or B2B) and an
organization (company or brand)
through various...
-
Customer service representatives,
customer service advisors,
customer service agents, or
customer service ****ociates
interact with
customers to handle...
